Business conditions

General business conditions in e-shop lunomedic.sk

I. INTRODUCTORY PROVISIONS

These General business conditions (further in the text only „GBC“) define the relationship between the seller and the person realising the business on Internet address www.lunomedic.sk as the seller on the one hand (further in the text only „the seller“) and the individual (further in the text only „the buyer“), by means of the seller’s e-hop. The seller’s e-shop is operating in the range of the web interface (further in the text only „web interface“).

II. DEFINITIONS

• The Seller –
  Name: lunomedic, s.r.o.
  Place of seat: Detva 3317, 962 12 Detva, SK
  Business ID Number: 51168511
  TAX/ VAT ID Number: SK2120619215
  Registered: in the District Court in Banská Bystrica, Section Sro, Insertion No.. 32920/S

(Further in the text only „the seller“ in appropriate grammatical form )

• The buyer – an individual or legal person entering into a business relationship
• Goods – products or services offered in e-shop www.lunomedic.sk
• Order – purchase contract based on that the sale of goods is realised

III. ORDER

The order is created based on its confirmation in e- shop ordering process or in ordering the goods by phone or e-mail. In the case that some uncertainties or problems related to the order will occur, it is necessary to indicate your phone number to avoid the occasional mistakes.

VI. ORDER CANCELLATION

1. The buyer has the right to cancel his order without giving a reason in the case that the seller is not able to meet the agreed delivery conditions.

2. The seller reserves the right to cancel the order or its part in the case that the buyer has indicated false or misleading personal data in his order, or in the case that the goods are not produced, or delivered, or eventually in the case that the wholesale price was significantly changed. In those cases the seller will inform the buyer without any delay in order to agree the further process. Moreover, in the case that the buyer paid the whole purchase price or its part, this amount will be transferred to his account or send to his address during 7 calendar days.

V. WITHDRAW FROM THE PURCHASE CONTRACT

1. The buyer not buying the goods in the range of his business activities has the right to withdraw from the purchase contract until 14 days from receiving the goods. To withdraw from the contract within the statutory time limit, it is necessary to meet the following conditions:

• The buyer will notice the seller about his aim to withdraw from the contract as soon as possible and he will indicate the order number, date of purchase and account number, or his address to return money.

• In the case the goods have been taken over by the buyer, he will send it to the seller’s address.

• The goods must be complete including its accessories, warranty document, usage instructions and proof of purchase.

• The goods are necessary to be sent by registered mail, not by cash on delivery. Return costs are to the burden of the buyer.

2. When the above mentioned conditions will be met, the seller will return money the buyer by bank transfer or by post to his address at the latest until 14 working days after receiving the goods. In the case that one or more conditions will not be met, the goods will be return back to the buyer at his expense.

VI. DELIVERY TERMS

1. Delivery of the goods ordered will be realised as soon as possible according to goods availability in the stocks and possibilities of the seller. In the case that the goods are in a stock, a term for processing the order is usually 1 – 3 working days after its confirming. In the case of longer delivery term, the seller will immediately give this information to the buyer.

2. Delivery place is indicated by the buyer at ordering the goods. The order is considered to be processed after receiving the goods by the buyer. Transport to the delivery place is realised by the seller.

VII. TRANSPORT FEES

The buyer can select a type of transport by marking the option when ordering the goods. You can see the transport fees on the section “Delivery terms”.

VIII. WARRANTY, COMPLAINTS AND SERVICE

1. The buyer is obligatory to check the goods immediately upon receipt the goods. In the case that the package will be visibly mechanically damaged due to transport, the buyer has a right to reject the goods.

2. In the case of complaints, a usual complaint procedure is applicable. Warranty time for the goods is 24 months, or alternatively, this period is terminated by the expiration date. The buyer is obligatory to deliver defective goods to the seller. These goods have to be clean, packed, without any mechanical damage and supplied with an invoice.

3. Right to warranty is not possible to apply in the case that the product was mechanically damaged due to improper manipulation, or from the reason of the other breach of warranty. Defects caused by natural disaster are also excluded from the warranty.

4. The buyer has the right to apply a complaint only on goods with defects caused by the producer, supplier or seller; these goods are covered by warranty and bought at the seller.

5. The seller is obliged to define a method of handling the complaint until 3 days from the beginning of the complaint process, (day when defective goods were received), in reasonable cases, mainly in the case of difficult technical evaluation of the goods condition at the latest until 30 days from the beginning of the complaint procedure. After defining the way of handling complaint, the seller or authorized person will immediately handle this complaint, or in reasonable cases this complaint can be handled also later. But complaint handling should not last longer than 30 days from the day of complaint. After expiring the term for complaint handling, a costumer has the right to withdraw from the contract or exchange the goods for new.

IX. DELIVERY TERMS

Sending a shipment
The all shipments stocked are sent within 48 hours.

Price of transport
the products are sent by the Courier service DPD SK, s.r.o. and the prices are fixed in the following: 2,90 €. Shipping is free in case of purchase over 20 €.

X. PAYMENT METHODS

For your ordered goods, it is possible to pay by the following methods. Both methods are maximally safe, so you cannot be afraid of your Money.

Payment on delivery
you will pay for your goods upon its receipt from the Courier Company DPD SK, s.r.o.

Bank transfer payment
In the case of this payment method, your goods will be sent you after your payment and the crediting the all amount to the bank account stated in the order: SK33 0900 0000 0051 3710 0494, Slovenská sporiteľňa, a.s.

XI. PERSONAL DATA PROTECTION

1. The seller is an operator of the information system:
   Name: lunomedic, s.r.o.
   Place of seat: Detva 3317, 962 12 Detva, SK
   Business ID Number: 51168511
   TAX/ VAT ID Number: SK2120619215

2. Operator processes the personal data in order to conclude a contract with the buyer by means of e-shop www.lunomedic.sk or by the other suitable way, for marketing purposes under condition that the all his obligations resulting from this contract are met. The contracting parties were agreed that the buyer, if he is an individual person, will notify the seller about his title, name and surname, delivery address (street, number, city and post code), telephone number and email address. In the case that the seller processes also the other personal data of the buyer, these data are processed only in the range necessary to meet the obligations resulting from the purchase contract. The buyer will provide his personal data to the seller on a voluntary basis in order to meet his obligations resulting from the purchase contract and for the purposes of another communication with him. Without providing data, the seller cannot properly fulfil the contract with the buyer and therefore it will not be possible to conclude the contract with him.

• Registration on the web site www.lunomedic.sk

• Ordering the goods by the buyer

• Identification of the buyer

• Pre-contractual relationship

• Order confirmation

• Purchase contract concluding

• Tax document issue

• Goods delivery

• Order records for the case of complaint

• Informing about the actions and discounts on goods and news.

4. By sending the order, the buyer will proclaim to the seller, that he gives agree in accordance with § 11 Art. 1 of the Law No. 122/2013 Code about the Personal data protection as amended (further in the text only „Law on personal data protection“), to process and store his personal data, mainly those, that are indicated above, and/ or that are necessary for the seller’s activities. The seller is obliged to use and process the buyer’s personal data in compliance with the legislation valid in Slovakia. The buyer’s personal data are processed by the seller only in the period necessaryto meet his obligations resulting from the contract and generally binding legislation. The buyer may in writing and anytime withdraw his consent to process the personal data. The seller will not make the data available for any third party besides the cases necessary to meet the obligations resulting from the purchase contract. The buyer takes in mind, that his personal data will be available or provided to the third party, (f. e. to a carrier), in order to meet the obligations resulting from the purchase contract.

5. The seller declares, that in accordance with § 6 Art., 2, subparagraph c) of the Law on personal data protection, he will dispose of the personal data only for the purposes mentioned in the previous section of these Business conditions. The seller declares that in accordance with § 6 Art. 2, subparagraph e) of the Law on personal data protection, he will ensure processing and using the personal data exclusively by the way corresponding to the intended purposes. The seller declares that in accordance with § 6 Art. 2, subparagraph. i) Of the Law on personal data protection, he will use the personal data in compliance with good manners and act in a way not contradicting the Law on personal data protection or the other generally binding legislation and he will not ignore them.

6. Upon free written request the buyer has the right to object to:

• Processing his personal data that should be processed for the marketing purposes without his agree. He can request its disposal.

• Using the personal data identified in § 10 Art. 3, subparagraph d) for the purposes of direct marketing in mail contact

• Providing the personal data identified in § 10 Art. 3, subparagraph d) for the purposes of direct marketing

Upon free written request the buyer has the right to object to processing the personal data in the cases in accordance with § 10 Art. 3, subparagraphs a), e), f) or g) of ZnOOÚ, by explaining his justified reasons or presenting evidence of unauthorized interference with his rights and legally protected interests that are, or can be aggrieved by this personal data processing in some specific cases; in the case of legitimate reasons and justified objection introduced by the buyer, the seller is obliged to block and dispose of the buyer’s personal data immediately and without any delay as circumstances allow.
In the case that the buyer is suspected of unqualified processing his personal data, he can make notification to the Office of Personal data protection. In the case that the buyer is not competent to perform legal acts in full, his rights can be exercised by his legal representation.

7. Consent to process the personal data

By this way, me as the buyer will give my consent willingly to process my personal data in the range of the Article VI. Section 1 in accordance with § 11 of the Law on personal data protection No. 122/2013 Z. z. as amended.
The business conditions by the seller.
As the buyer, I am aware of the fact, that I can withdraw the above mentioned consents in writing and anytime.
As the buyer, I declare that I was informed of the conditions for processing the personal data published on the web site www.lunomedic.sk

XII. FINAL PROVISIONS

The buyer declares that before completing the order, he was informed of these Business conditions and agrees with them. The rights of the buyer related to the seller resulting from „the Consumer protection law No. “ 634/1992 Code.” as amended, remain unaffected by these conditions. Possible disputes occurred due to non-compliance follow the provisions of the Commercial or Civil Code. In case you need any information, contact us by means of contact form, or call us on tel. numbers indicated in the Contacts.